Refund policy
At Cats Desire, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.
30-Day Refund Policy
You may request a refund within 30 days of receiving your order.
To be eligible for a refund, the item must be:
- Unused
- In its original packaging
- Returned with all original components
Unfortunately, we cannot issue refunds for items that have been used, damaged after delivery, or returned incomplete.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email info@catsdesire.com with:
- Your order number
- A brief description of the issue
- Photos of the product and packaging, if available
We’ll review the issue promptly and work with you to provide a replacement or refund.
Refund Processing
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Depending on your bank or credit card provider, it may take 5-10 business days for the refund to appear on your account after it has been processed.
Return Shipping Costs
If you’re returning an item because you’ve changed your mind or no longer need it, return shipping costs are your responsibility.
If the return is due to our error or the product arrived damaged or defective, we’ll cover the cost of return shipping.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at info@catsdesire.com.
We begin processing orders quickly, so we cannot guarantee that changes or cancellations can be made before an order ships.
Need Help?
If you have any questions about refunds or your order, just reach out - we’re always happy to help.