Shipping policy
We want shopping with Cats Desire to be simple and worry-free. If you have a question or run into an issue with your order, just reach out. We’re always happy to help.
Shipping
We currently ship within the United States via USPS, UPS and Fedex. We will choose the best carrier depending on your delivery location.
Processing Time
- Orders are typically processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Delivery times depend on your location and the shipping method selected at checkout. Most orders arrive within 3-5 business days after shipment.
Once your order ships, you’ll receive a confirmation email with tracking information.
While we work hard to get every order out quickly, carrier delays can occasionally happen and are unfortunately outside of our control.
Returns
If your purchase isn’t what you expected, you may return it within 30 days of delivery.
To qualify for a refund, returned items must:
- Be unused
- Be in their original packaging
- Include all original components
Items that have been used, damaged after delivery, or returned incomplete may not be eligible for a refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if we sent the wrong item, we’re sorry.
Please email us within 7 days of delivery, and include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging, if applicable
We’ll review the issue promptly and work with you to make it right.
How to Start a Return
To begin a return, please email info@catsdesire.com.
Return Address
Cats Desire Return Center
10277 Hwy 30, #504
College Station, TX 77845
Return Shipping
If you’re returning an item because you changed your mind or no longer need it, you are responsible for return shipping costs.
If the return is the result of our error, or the item arrived damaged or defective, we’ll cover the cost of the return.
Refunds
Once your return has been received and inspected, we’ll notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Depending on your bank or credit card provider, it may take 5-10 business days for the refund to appear on your account after it has been processed.
Order Changes & Cancellations
We work to ship orders as quickly as possible. If you need to change or cancel an order, please contact us immediately at info@catsdesire.com.
If your order has already shipped, we’ll be unable to cancel it, but you may return it in accordance with this policy.
Questions?
If you have any questions about shipping, returns, or your order, just reach out. We’re happy to help.